CONDITIONS
At ASTER Cars the following Terms and Conditions apply:
The minimum age of renter is 21 years. When signing the rental agreement the renter must present his Identity Card or Passport and also the driving license which must be valid for at least two years. Only original documents will be considered. If there is a second driver, he or she must satisfy the same conditions as the first driver. His/ her presence is necessary at the time of filling out the contract as both drivers must sign the contract. Only motorists mentioned on the rental agreement are permitted to drive the rented vehicle.PAYMENT
Payment is required at that time of car delivery, and not at the time of reserving a car. Driver assumes responsibility for the rented vehicle from pick-up till drop off. Payment is accepted in cash or by debit/ credit card. The fare is dependant on the rental period that is calculated for each 24 hrs non-divisible, from the moment of car delivery. Dates and exact times are pointed out in the contract. For instance if your renter picks up a vehicle at 9 am, s/he should give it back at 9 am. If a later time is selected, extra charge for an additional day is applicable. If by force majeur the renter cannot return the vehicle as foreseen in the contract, Aster Cars should be advised as quickly as possible. Permission of a contract prolongation should be obtained. In such a situation additional costs will be billed. In case of an extension of the original rental period, ASTER Cars must be informed ahead of time and agency’s agreement of the extension should be acquired. Our rates include unlimited mileage, comprehensive vehicle insurance with a deductible and vehicle maintenance.* We accept debit and credit cards : VISA, MasterCard, JCB, Diners Club.
RESERVATION
The reservation will be confirmed at the time of delivery. All booking requests are subject to car availability. For your convenience a validation notification will be sent to the e-mail indicated by the client for online reservations.At the time of signing the rental agreement a deposit is obligatory and is secured in a form of preauthorization on internationally accepted credit cards using a portable terminal for credit/ debit card transactions or by other means including a cash deposit. The amount of deposit is communicated in the booking confirmation. Arranging a preauthorization is free of charge. The deposit is equal to the deductible (excess) which varies according to a type of vehicle. The authorization hold is cancelled when the vehicle is returned to ASTER Cars. Cash deposit is returned in the same currency it was deposited. Only drivers mentioned in the rental agreement can secure preauthorisation on their cards.
INSURANCE
Our cars have comprehensive car insurance with a deductible. The amount of deductible varies according to the value of the car. The coverage includes civil liability, people, fire and theft. Therefore, every other occurrences, which aren’t pointed out above, the responsibility rests with the renter and will be settled at the car drop off. Rented cars should be returned in the same condition they were rented out. In case of an accident damage to the vehicle, Aster Cars must receive an accident report within 24 hrs. Deposit is renter’s financial responsibility for the rented vehicle. If car is damaged during rental eg. broken mirrors, bumpers, dents etc, the cost of fixing the damage will be billed to the renter at car drop off.Our insurance doesn’t include:
- Damage to tyres
- Theft of personal items left unattended in the car
* N.B :
- The renter remains responsible for the car off and on the street (including parking).
- Car documents should remain with the renter when he is leaving the car eg for parking. If car is towed away because of parking offences, renter must present car documents to local authorities to retrieve the car himself.
- The renter must never leave the car unlocked with documents inside in order to avoid becoming a victim of car theft by negligence, which isn’t covered by a comprehensive car insurance. In such a case the renter will be entirely held financially accountable for the stolen vehicle.
- Using cars (excluding 4×4) off road is strictly prohibited.
- Any damage caused by improper use of the car will be billed to the client.
For delivery and/ or collection of the rented vehicles outside Marrakech conveyance charges apply.
Free of charge car delivery and/ or car collections within boundaries of Marrakech (to/ from hotel, riad, airport terminal).